Last updated: 01.07.2024

SECTION 1 - ORDER CONFIRMATION POLICY

Payment is needed to confirm orders and your order cannot be guaranteed until payment is received. An invoice and order confirmation email would be sent once payment is received.

SECTION 2 - DELIVERY POLICY

We offer UK nationwide Next Day Delivery Service through DPD.

• You will receive an email notification when we ship your order and another email with your delivery time slot on the scheduled day.
• All DPD deliveries are fully tracked with Safe Place options.

Please note:

• While we dispatch all our cookies using Next Day Delivery Service, we cannot be held liable for delays within the DPD delivery system. These delays are rare, and any delivery issues will be communicated to you by DPD on the day.
• It is important to ensure someone is available to receive your delivery on the scheduled day. Alternatively, you can arrange delivery to a Safe Place or to a neighbor.
• If the initial delivery attempt is unsuccessful, DPD will make a second attempt the following day. However, due to the freshly baked nature of our products, we cannot make further delivery attempts.
• We are not responsible for non-deliveries caused by incorrect addresses or unavailability on the scheduled delivery day.

SECTION 3 - CHANGE OF ORDER POLICY

To ensure that we can accommodate changes to your order, we require a minimum of 2 days' advance notice before the scheduled delivery or collection date. This allows us to prepare and adjust our baking schedule accordingly. Changes requested within this time frame will be subject to our availability and may incur additional fees.

SECTION 4 - RETURN, REFUND, AND CANCELLATION POLICY

Cancellations:

• Cancellations made more than 7 days prior to the delivery/collection date will receive a full refund of the order total.
• Cancellations made 2-6 days prior to the delivery/collection date will be eligible for a 50% refund.
• Unfortunately, orders cancelled within 48 hours of the order date are not eligible for a refund.

Cancellation Process: To cancel your order, please contact our customer service team as soon as possible at  hello@cheekycookiebakery.com. Please provide your order number for quicker reference. We will assist you promptly and guide you through the cancellation process.

Returns and Refunds:

• All our products are baked to order, and as such, we do not accept returns.
• We ensure that all our products arrive in impeccable condition. If you encounter any issues with your order upon arrival, please take a photo documenting any damage and notify us within 24 hours of receipt. We will promptly respond to resolve the matter.

SECTION 5 - RIGHT TO USE OF PHOTOGRAPH ON SOCIAL MEDIA

By tagging @cheekycookiebakery or using #cheekycookiebakery on social media platforms (such as Instagram, Facebook, Twitter, TikTok), you grant us the right to repost, share, and feature your photographs on our official social media accounts. We may also use these photographs on our website and other promotional materials. By sharing your photographs with us, you confirm that you have the legal right to grant us these permissions, and you agree to allow us to use your username/handle in connection with the photographs. If you do not agree to these terms, please refrain from tagging us or using our designated hashtag.

CONTACT

Should you have any questions about our Terms and Conditions, or if you would like to exercise any of the rights available to you, please email us at admin@cheekycookiebakery.com